Once you have signed up to be an unlimited wash member, you will need to wait 24 hours before you can log in to your membership portal. If you have difficulty logging in, try clicking the “Try a different method” link and filling out your last name, barcode, RFID sticker, or license plate and state. If you still cannot log in, you will need to submit an inquiry by going to the MANAGE MY PLAN tab and scrolling down to the Need Extra Help section.

You can access your membership portal by logging in using either your phone number or email address.

If you would like to put your membership on pause or hold, you will need to click the MANAGE MY PLAN tab and scroll down to the Need Extra Help section. There, you can fill out a customer service inquiry about putting your membership on hold. You will need to include the date you want the hold to start along with the date you want the pause to end. Leave all that information in the comment section of the inquiry ticket.

If you need to change your license plate or update your car information, please visit your closest wash location and let the manager know about the changes you need to make to your membership.

Once you log in to your membership portal, you will see a tab for Manage My Membership. If you want to make any changes to your membership, you can do that here.

After clicking the Manage My Membership button, you will see three tabs to your right. Click the Update Payment Method tab and follow the prompts to update and save your information so that it is applied properly to your membership. After updating your card information, you will need to wait 24 hours for the card information to be processed and saved in our system.

Once you log into your Membership Portal you will see a tab for Manage My Membership, if you want to make any changes to your membership, you can do that here.

Once you’ve logged into your Membership Portal  you will see a tab for Manage My Membership, if you want to make any changes to your membership, you can do that here.

Click the Switch Membership button, and you will see the plans available for you to choose from. If you do not see any plans, this means you have not had your membership long enough to change your plan yet.

If you are a new member, you will need to wait one month before you can switch your membership plan. If you are an existing member, you can switch your membership once a month after the billing cycle.

With the Unlimited Car Wash Membership, you can wash your vehicle as many times as you like, the washes are unlimited.

You can find your terms and conditions on our website.

If you sign up for a membership and are using a promo, you will need to either cancel your membership by logging in to your Membership Portal or submit a customer service inquiry using the Manage My Plan link, telling us to cancel your membership before the 30-day promo ends. No memberships cancel on their own. All memberships must be canceled 72 hours before your next billing date. If a membership is not canceled 72 hours before then, you will be recharged, and no refund will be issued.

You will need to submit an inquiry using the Manage My Plan link. All inquiries will be followed up on within 72 hours of submitting your issue.

Per our Terms and Conditions, an automatic recharge authorization shall remain in force until I cancel my membership at least 72 hours before my monthly billing date. No refunds will be given for mid-month cancellations or for non-use billing cycles. All refunds for membership recharges will not be issued due to non-use of services or failure to cancel the membership in a timely manner.

Per Trademark Car Wash Terms and Conditions, it is the responsibility of the customer to monitor their account and billing activity. Any unauthorized or disputed charges older than sixty (60) days may not be eligible for a refund by Trademark Car Wash or its affiliates.

For pricing and membership plans, please visit your nearest Trademark Car Wash location and speak to a manager or knowledgeable wash attendant for more details.

We do offer family plans at select locations. The best way to find out if a family plan is available at your preferred location is to ask your attendant for more information. 

Yes! We offer memberships online through our website. After purchasing a membership online, please visit your selected location and speak with an attendant to complete any additional account setup. 

No. We offer both Unlimited Wash Memberships and single retail washes. Retail customers receive the same great wash experience and can enjoy the amenities included with their selected wash package at our express locations.

Our wash uses soft, specialized wash materials that are designed to safely clean your vehicle while helping prevent scratches and damage. Factory vehicles with factory paint are safe to wash. If your vehicle has custom paint, aftermarket accessories, decals, roof racks, or other modifications, please check with a team member before entering the tunnel.

The Member-Only Lane is an exclusive perk for Unlimited Car Wash Members. Since members don’t need to stop at the pay station, traffic moves much faster, helping you get in, get clean, and get back on the road sooner.

Most washes take about 5–7 minutes to complete. Timing can vary depending on your selected wash package, as premium washes include additional services that may take slightly longer to apply.

Before entering the car wash lane, please make sure any items that could fly out of the bed of your truck are removed or locked down. Make sure there are no items on your roof racks, no items hanging outside your windows, and if you have mirrors that need to be folded in, let the wash attendant know so they can fold the mirrors in for you. If any items do fly out of or off your car while going through the wash, please let the manager or wash attendant know once your wash is completed.

• Any vehicle that has been altered from factory standards should be aware of its liability

• Vehicles that exceed 82 inches at their highest point
• Vehicles with a tire width beyond 12 inches wide
• Cars with extremely low-profile tires and rims that protrude beyond the protection of the tire
• Any truck or Jeep with a light bar attached to the eyebrow of the vehicle or grille
• Any vehicle with a tow hitch that extends beyond 6 inches

• Any vehicle that has an electric scooter carrier should not go through the tunnel.

Our tunnel can accommodate many different vehicles; however, if your vehicle has been lifted, lowered, or otherwise modified, please speak with a team member before entering the wash. Every tunnel has specific clearance and equipment limitations, and our attendants can help determine if it’s safe for your vehicle.

You should let the location manager know if spray bottles and towels are empty or if vacuums are not working properly.

We do not issue refunds when the car wash is closed or down for several hours.

When going through the car wash, please do not exit your car at any time. Leaving your car during the wash can result in injuries due to water pressure, fast-spinning brushes, and moving parts around the car.

If you were to get stuck in the car wash, we would advise that you honk the horn 3 or 4 times to alert the staff. Do not leave your vehicle during the car wash at any time.

You can find clean towels on the shelves near the vacuum stations. If there are no clean towels or bottles, first see the sales attendant, then check the wash lobby or office.

• Prior damage
• Antennas or antenna covers
• Windshields & sun/moon roofs
• Luggage/Bike racks
• Loose equipment, trim and molding
• Aftermarket parts & Accessories
• Debris or items in truck beds
• Wipers, mirrors, or running boards
• Vehicles that are older than 5 years

Damage claims can take up to 10 days to complete.

If you receive damages at one of our car wash locations, you will need to report any damage to the manager as soon as it occurs. The manager will fill out a damage claim form with you. Damage claims can take up to 10 days to complete. Once the damage claim is either approved or denied you will receive a call or email from the location manager.

Note: Once the vehicle has left the property, and you do not report the damage, the damage will not be covered. All damage must be noted as soon as possible. Please make sure you inspect your vehicle before leaving the property.